Refund policy

Last updated: August 19, 2026

This Return & Refund Policy applies only to products purchased directly from jcvital.com. Products purchased from another retailer or sales channel must be returned according to that retailer’s return and refund policy.

1. Return Eligibility

We accept returns of both defective and non-defective products, subject to the conditions below.

To be eligible for a return:

  • The return request must be submitted within 14 calendar days of delivery.

  • The product must be shipped back within 14 calendar days of delivery.

  • The product must be new, unused, and in its original condition.

  • The product must include its original packaging, accessories, manuals, documents, and any complimentary items or gifts included with the order.

  • A valid order number or other proof of purchase from jcvital.com must be provided.

  • The return must be authorized by our customer service team before it is mailed.

Opening the shipping package solely to inspect the product does not automatically make it ineligible for return. However, products showing signs of use, wear, contamination, alteration, accidental damage, or missing parts may not qualify for a full refund.

2. Non-Defective Returns

Non-defective products may be returned within 14 calendar days of delivery if they remain new, unused, and in their original condition and packaging.

Examples of non-defective returns include:

  • Ordering the wrong size or color;

  • Changing your mind;

  • Accidentally ordering the wrong product;

  • Preferring a different eligible product.

Customers are responsible for all return shipping costs. Original shipping and handling charges are non-refundable for non-defective returns.

3. Defective, Damaged, or Incorrect Products

You may request a return if:

  • The product arrives defective or damaged;

  • The delivered color, size, or model does not match the order;

  • The product materially differs from its description;

  • Items or accessories included in the order are missing.

Please contact us within 14 calendar days of delivery and provide:

  • Your order number;

  • A clear description of the problem;

  • Photos or videos showing the product, packaging, defect, damage, discrepancy, or missing item.

Customers are responsible for mailing the returned product to the authorized return address provided by our customer service team.

If the return is verified as defective, damaged, incorrect, or materially different from its description, the original shipping and handling charges may also be refunded where applicable.

4. Exchanges

We do not offer direct exchanges.

If you would like a different size, color, model, or product, please return the eligible product for a refund and place a new order.

The standard eligibility conditions and 14-day return period described in this policy apply. Placing a replacement order does not extend the return period for the original order.

5. How to Request a Return

To request a return:

  1. Email support@jcvital.com within 14 calendar days of delivery.

  2. Include your order number, the reason for the return, and supporting photos or videos where applicable.

  3. Wait for return authorization and the return mailing instructions.

  4. Package the product securely with all original packaging, accessories, documents, and complimentary items.

  5. Mail the product using a trackable shipping service within 14 calendar days of delivery.

  6. Keep your shipping receipt and tracking information until the refund is completed.

Returns are accepted by mail only. We do not accept in-store returns, kiosk returns, or returns delivered to an unauthorized address.

Do not mail a product before receiving return authorization. Products sent to an unauthorized address may be delayed, refused, or returned to the sender.

6. Return Shipping Costs

Customers are responsible for all return shipping costs.

We do not accept cash-on-delivery or postage-due return shipments. We strongly recommend using a trackable shipping service and purchasing shipping insurance where appropriate. JCVital is not responsible for returned products lost or damaged during return transportation.

7. Restocking Fees and Deductions

We do not charge a restocking fee.

However, after inspecting a returned product, we may reduce or refuse the refund if the product:

  • Shows signs of use, wear, contamination, alteration, or accidental damage;

  • Is missing packaging, accessories, manuals, documents, parts, or complimentary items;

  • Has been damaged because it was inadequately packaged for return;

  • Is otherwise returned in a condition different from the condition described in the return request.

Any deduction will reflect the reasonably assessed loss in value of the returned product. This is not a fixed restocking fee.

8. Products Without Original Packaging

Products should be returned in their original packaging whenever possible.

If the original shipping package is unavailable, customers must use suitable protective packaging. The absence of the original product packaging, accessories, documents, or included items may result in a reduced refund or make the product ineligible for return.

9. Bundles, Gifts, and Promotional Items

Products sold as a bundle must be returned together to qualify for a full refund.

Any complimentary gifts or promotional items included with the order must also be returned. If an included item is not returned, its reasonable retail value may be deducted from the refund.

10. Proof of Purchase

A valid order number or other proof of purchase from jcvital.com is required for every return.

If you cannot locate your order number, contact support@jcvital.com and provide the email address used for the order and any relevant product or payment details.

Refunds can only be issued to the original payment method used for the purchase.

11. Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved, partially approved, or rejected.

Approved refunds will be issued to the original payment method. Refunds cannot be sent to a different card, bank account, or payment method.

Refund processing will be completed within 30 calendar days after we receive the returned product or valid proof that it has been returned, whichever occurs first.

After we issue the refund, your bank, card issuer, or payment provider may require additional time to display the transaction in your account. This additional bank processing time is outside JCVital’s control.

Applicable taxes will be refunded where required by law.

12. Original Shipping and Handling Charges

For non-defective returns, original shipping and handling charges are non-refundable.

If the return is verified as being caused by a defective, damaged, incorrect, or materially misdescribed product, the original standard shipping and handling charges may be refunded where applicable.

Expedited shipping upgrades and other optional delivery services are non-refundable unless required by applicable law.

13. Order Cancellation

A paid order may be cancelled only before it has been packaged or prepared for shipment.

To request cancellation, contact support@jcvital.com as soon as possible. We cannot guarantee cancellation after an order has entered processing.

If the order has already been shipped, it cannot be cancelled and must be handled under the standard return procedure described in this policy.

Approved cancellation refunds will be issued to the original payment method.

14. Damaged Packages

If a package appears damaged at delivery:

  • Photograph the outer packaging before opening it;

  • Retain the packaging and shipping label;

  • If possible, report the damage directly to the courier;

  • Contact support@jcvital.com promptly with your order number, description, photos, and videos.

Do not discard the packaging or damaged product until our customer service team has completed its review.

15. Missing Packages

If tracking shows that a package was delivered but you have not received it:

  • Check with household members, neighbors, reception desks, or other secure delivery locations;

  • Contact the courier using the tracking number;

  • Contact support@jcvital.com with your order number, tracking information, and any supporting documentation.

We will review the matter and assist with the courier investigation where appropriate.

16. Warranty Claims

Warranty claims are separate from returns under the 14-day return policy.

Original components of new JCVital products are covered against manufacturing defects for one year from the delivery date, subject to proof of purchase.

The warranty does not cover:

  • Improper, negligent, or unauthorized use, repair, modification, or alteration;

  • Failure to follow product care or maintenance instructions;

  • Normal wear and tear;

  • Accidental, cosmetic, impact, liquid, or misuse-related damage;

  • Natural degradation of rechargeable batteries over time.

Depending on the circumstances and applicable law, an approved warranty claim may be resolved through repair, replacement, or refund.

17. Contact Us

For return, refund, cancellation, delivery, or warranty assistance, contact:

Email: support@jcvital.com
Website: https://jcvital.com

Please include your order number in all return-related communications.