Shipping Policy

Last updated: August 19, 2026

This Shipping Policy applies to orders placed directly through jcvital.com.

1. Worldwide Free Shipping

JCVital offers free standard shipping to supported destinations worldwide. No minimum purchase amount is required.

Available delivery destinations are determined by the countries and regions available at checkout.

We do not ship to:

• APO/FPO addresses;

• Countries or regions restricted by applicable laws, sanctions, carrier limitations, or other shipping restrictions;

• Addresses that cannot be serviced by our delivery partners.

If a country, region, or address is unavailable at checkout, we are unable to ship an order to that destination.

2. Order Processing

Orders are processed within 1–2 business days after payment has been successfully confirmed.

Our standard processing days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Order processing time is separate from shipping transit time.

3. Shipping Costs

Standard shipping is free for all eligible orders shipped to supported destinations.

No standard shipping charge will be added at checkout.

Free worldwide standard shipping refers to the transportation charge. Customs duties, import taxes, VAT, brokerage fees, and other government charges are handled separately as described in the “Customs Duties and Import Charges” section below.

4. Estimated Shipping Times

The estimates below show the standard transit time after an order has been processed and transferred to the carrier.

All estimates are stated in business days and do not include the 1–2 business-day order-processing period.

Shipping destination	Standard shipping transit time
United States	5–7 business days
Canada	5–10 business days
United Kingdom	6–9 business days
France	6–10 business days
Germany	6–10 business days
Denmark	6–10 business days
Italy	6–10 business days
Australia	5–10 business days
New Zealand	5–10 business days
Mainland China	2–3 business days
Japan	5–7 business days
South Korea	5–8 business days
Singapore	5–7 business days
United Arab Emirates	6–10 business days
Qatar	6–10 business days
Saudi Arabia	6–10 business days
All other supported destinations	7–12 business days

The total estimated delivery time consists of the order-processing time plus the applicable shipping transit time.

For example, an order shipped to the United States generally has a total estimated delivery time of 6–9 business days.

Shipping times are estimates and are not guaranteed. Delivery may be delayed because of customs inspections, public holidays, severe weather, carrier disruptions, remote delivery locations, inaccurate addresses, local restrictions, or other circumstances outside our reasonable control.

5. Shipping Origins

Orders may be shipped from fulfillment facilities located in Singapore, Mainland China, or Hong Kong, China.

JCVital reserves the right to select or change the fulfillment location based on inventory availability, shipping destination, carrier capacity, delivery performance, customs requirements, and operational needs.

The selected shipping origin does not change the free standard shipping price shown at checkout. Estimated transit times are based on the destination and shipping service rather than a guaranteed shipping origin.

6. Customs Duties and Import Charges

For most supported destinations, JCVital covers or prepays applicable import duties and standard customs clearance charges whenever a duty-paid shipping service is available. As a result, most customers are unlikely to be asked to pay additional import charges upon delivery.

However, duty-paid shipping services may not be available for every carrier, country, or region. Depending on the destination, selected carrier, shipment value, product classification, and local customs regulations, customers may be required to pay customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities or the carrier.

Any customs duties or import charges shown and collected during checkout are included in the order total. If checkout does not expressly state that duties and taxes are included, additional charges may still be assessed upon importation.

Customs authorities make the final decision regarding product classification, assessment, inspection, and collection of import charges. These decisions are outside JCVital’s control.

If you receive an unexpected customs payment request, please contact support@jcvital.com before refusing the shipment. Include your order number and a copy or photograph of the customs or carrier notice so that we can review the matter.

Free worldwide standard shipping refers to the transportation charge. It does not guarantee that every shipment will be exempt from customs duties, import taxes, VAT, brokerage fees, or other government charges.

7. Carriers and Tracking

We select the carrier based on the destination, fulfillment location, package characteristics, customs requirements, and available delivery services.

After an order has shipped, a shipping confirmation email containing the available tracking information will be sent to the email address associated with the order.

Tracking information may require additional time to become active after the carrier receives the package.

Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package when required.

8. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you need to change your delivery address, contact support@jcvital.com as soon as possible.

Address changes are not guaranteed after an order has entered processing. Once an order has shipped, we may be unable to modify or redirect the delivery address.

For United States orders, an address change may be possible within the same state before shipment, subject to tax and fulfillment restrictions.

For international orders, the destination country cannot be changed after an order has been placed. To ship to another country, contact us to request cancellation before shipment and place a new order using the correct address.

If the order has already shipped, please contact the carrier directly using the tracking information in your shipping confirmation email.

9. Incorrect or Incomplete Addresses

JCVital is not responsible for delays, failed deliveries, or returned packages caused by an incorrect, incomplete, outdated, inaccessible, or undeliverable address supplied by the customer.

If a package is returned because of an address problem, refusal, non-collection, unpaid import charges, or unsuccessful delivery attempts, additional shipping charges may apply before the package can be shipped again.

Any refund for an order returned to the sender will be handled according to our Return & Refund Policy after the package has been received and inspected.

10. Delayed Shipments

If tracking has not updated for an extended period or the estimated delivery time has passed:

1. Review the latest tracking information.

2. Contact the carrier using the tracking number.

3. Contact support@jcvital.com with your order number and tracking details.

We will assist with the carrier investigation where appropriate. Carrier investigations may require additional time to complete.

A delayed tracking update does not necessarily mean that a package has been lost.

11. Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but you have not received it:

• Check the front door, mailbox, reception area, parcel locker, and other safe delivery locations;

• Check with household members, neighbors, building management, or reception staff;

• Contact the carrier using the tracking number;

• Contact support@jcvital.com with your order number, tracking information, and any supporting documents.

Please report the issue as soon as possible after tracking shows the package as delivered.

We will review the available information and assist with the carrier investigation where appropriate.

12. Lost or Damaged Packages

If a package arrives visibly damaged, photograph the outer packaging, shipping label, and product before discarding any materials.

Contact support@jcvital.com promptly and provide:

• Your order number;

• A description of the issue;

• Photographs or videos of the package and product;

• Any information provided by the carrier.

Do not discard the packaging or damaged product until our review has been completed.

Confirmed lost, damaged, or incorrect deliveries will be handled according to our Return & Refund Policy and applicable law.

13. Refused or Unclaimed Deliveries

Customers are responsible for accepting delivery and completing any required customs or carrier procedures.

If a shipment is refused, remains unclaimed, or is returned because applicable customs duties or taxes were not paid, any refund will be considered after the package has been returned and inspected.

Actual return transportation costs, customs charges, and other non-recoverable expenses may be deducted from the refund where permitted by applicable law.

14. Public Holidays and Exceptional Events

Order processing and delivery may take longer during public holidays, major sales events, peak shopping periods, severe weather, carrier disruptions, customs delays, public emergencies, or other events outside our reasonable control.

Where reasonably possible, we will provide relevant updates through the order email address or tracking information.

15. Contact Us

For questions about shipping, tracking, customs charges, delivery, or address changes, contact:

Email: support@jcvital.com
Website: https://jcvital.com

Please include your order number in all shipping-related communications.