Shipping policy

Shipping Policy

 

Shipping Areas and Costs

We are pleased to offer our shipping services to the following regions: United States, Canada, EU countries, United Kingdom, Australia, New Zealand, China, Japan, South Korea, Singapore, United Arab Emirates, Qatar, Saudi Arabia.

 

Shipping Cost:
We offer free shipping to all the regions listed above.

 

Note:
We do not ship to APO/FPO addresses.

Delivery Information

 

Order Processing:

Orders are processed within 2 business days.

 

Shipping Times: please refer to the table below.

 

For orders where you are unsure of your size, we will send you the sizing kits within 2 business days. Upon receiving the sizing kits and confirming your size, please proceed to submit your size and preferred color on the order page. Once confirmed, we will promptly ship the smart ring to you within 2 business days. 

 

Place of Dispatch	Shipping Time(Standard Shipping)
United States	5-7 business days
France	6-10 business days
United Kingdom	6-9 business days
Canada	5-10business days
Singapore	5-7 business days
China	2-3 business days
Japan	5-7 business days
Australia	5-10 business days
New Zealand	5-10 business days
South Korea	5-8 business days
United Arab Emirates	6-10 business days
Qatar	6-10 business days
Saudi Arabia	6-10 business days
Germany	6-10 business days
Denmark	6-10 business days
Italy	6-10 business days

Delivery Address Update

 

Please Note: If you need to change your JCVital delivery address, do so before updating your ring size.

 

For US Customers:

• Address changes are allowed within the same state.Be aware that some states allow local governments to impose additional sales taxes.
• If your new address is in a city with a different tax rate than your original address, we may not be able to change the address on your order.

 

For International Customers:

• Changing addresses between countries is not possible.
• To ship to a different country, please contact us to cancel your original order and place a new one. Reach us at info@jointcorp.com for assistance.

 

For Orders Already Shipped:

 

• Contact the courier directly.Check the order confirmation email you received after purchase to find the courier and tracking number.
• Your carrier and tracking number are listed below your order number in the email. Clicking on the tracking number will take you to the carrier’s website.
• We also provide direct links to each of our carrier websites below.

Shipping Origins for JCVital Orders
Orders destined for the US are shipped either from the United States, Singapore, Mainland China, or Hong Kong (China). For all other destinations, orders are shipped exclusively from Singapore, Mainland China, or Hong Kong (China).

We maintain the right to designate the shipping origin and may adjust locations as required.

 

Dealing with Undelivered Packages:

 

1. Packages may have been delivered to your front door or signed for by neighbors. It's advisable to check with your neighbors initially first.

 

1. Alternatively, use your tracking number to contact the courier company for assistance.
2. If feasible, provide any relevant photos or documents that might help resolve the issue promptly.

For any questions or concerns, feel free to reach out to us at support@jcvital.com.